Return & Exchange Policy

At Luxe and Gifts, we are committed to ensuring a smooth and hassle-free shopping experience. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

1. Eligibility for Returns & Exchanges

• Returns and exchanges are accepted within 7 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as received.
• Personalized, engraved, or customized items cannot be returned or exchanged unless they arrive damaged or defective.

2. How to Initiate a Return or Exchange

• Contact our customer support team at [Your Email/Contact] with your order number and reason for return.
• Once approved, you will receive return instructions.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refund Process

• After receiving and inspecting the returned item, we will process your refund within 7-10 business days.
• Refunds will be credited back to your original payment method.
• Shipping fees are non-refundable.

4. Exchange Policy

• Exchanges can be requested within 7 days of receiving the item.
• If the requested exchange item is unavailable, we will issue a refund or store credit.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect product, notify us within 48 hours of delivery with images for verification.
• We will arrange a replacement or refund at no additional cost.